We have recently had two HELP DESK calls from students who could not access pkg files which contained Articulate files in a course.
After investigation, it came to light that if you’ve published presentations with Articulate Presenter 4 or 5, they may not load when viewed with Flash Player 10. Articulate has a FIX for the problem, and you will find step by step instructions documented at www.articulate.com/support/kb/002567.php
To fix the problem, you need to download and install the Articulate Updater for Adobe Flash Player 10, launch and run it, then rezip and upload all of the pkg files that use Articulate.
Maggie Sheppard | Michael Anderson
